Toolkit: Make a smoking or vaping complaint
Use the smoking and vaping complaint resources to raise awareness about how anyone can make a complaint about a tobacco or vape retailer or submit enquiries about the Smokefree Environments and Regulated Products Act 1990.
These resources tell the public to contact Health NZ if they:
- notice retailers selling vapes or tobacco to people under 18 years of age
- notice retailers displaying tobacco products
- notice retailers or individuals selling illicit cigarettes or cigarettes with unusual brands
- notice smoking or vaping in workplaces, restaurants, pubs or other licensed premises
- have a concern about general vape retailers such as dairies, supermarkets and service stations
- have concerns about specialist vape retailers. These sell mostly vape products and can sell flavoured vapes.
Using the resources
- Anyone can print the downloadable posters to display in their community.
- These resources come with a QR code that is linked to Health NZ’s smoking and vaping complaint form.
- When uploading a social tile or website banner, please include info.health.nz/TellUs as the link to the online smoking and vaping complaint form.
- Newsletter ads can be used in your school newsletter. The QR code links to the smoking and vaping complaint form. You can also add info.health.nz/TellUs as a direct link to the form.
Find resources for complaints about illicit cigarettes
Find out more about the Smokefree Environments and Regulated Products Act 1990.
If you have questions about these resources, contact SERPA.compliance@tewhatuora.govt.nz.
